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DELIVERY AND RETURNS


UK DELIVERY
Benna.co.uk provides FREE shipping within the UK, on all orders with a 1-2 day dispatch time. Express Next Day delivery is £7.50 - orders will arrive next working day if placed before 2pm Monday to Friday, or within 2 days if placed after 2pm Monday to Friday. Orders received on Saturday and Sunday are posted on Monday.

 

EU DELIVERY
Delivery within the EU costs £10 and is delivered by the Royal Mail 'International Signed For' service or Airsure. Delivery is approximately 5 working days and shipments need to be signed for upon receipt. 

 

NON-EU DELIVERY
Delivery outside of the EU costs £15 and is handled by the Royal Mail 'International Signed For' service or Airsure. Parcels need to be signed for upon receipt and delivery and takes approximately between 10 working days. Any taxes or duties that occur upon delivery to non-EU countries are the responsibility of the customer.

 


RETURNS
To return or exchange an item please email us at Email: info@benna.co.uk or call us on 0845 872 0899 within 14 days of receiving your order to request an RAN number.Then post back to us at within a further 7 days to:

Benna.co.uk
Bankfield House
Regent Road
Liverpool
L20 8RQ.

Please return your purchase unworn with all tags intact and still attached. Without the returns tag still attached we cannot issue you with a refund. Please use the pre-prepared address label and fill in all relevant paperwork. We strongly recommend that all returns are sent to us via a registered delivery service as we are not liable for any goods returned to us lost in transit. All goods are returned to benna.co.uk at your own expense. Footwear needs to be returned in original boxes, handbags need to be returned in dust bags where applicable, and cosmetics are none refundable.