You may return goods that are unsuitable or faulty by e-mailing us at returns@benna.co.uk. Please follow the instructions below:

E-mail us at returns@benna.co.uk to obtain your “RAN” code (Returns Authorisation Number). You must do this within seven days of receiving your goods. Please state your order number and a brief reason for your return. We will e-mail you back within 24 hours with a RAN number, please place this on the paperwork provided and state whether you would like an exchange or refund. Please note without an RAN number we cannot refund you, we endeavour to process all returns as quickly as possible. 

Please return your purchase unworn with all tags intact and still attached. Without the returns tag still attached we cannot issue you with a refund. Please use the pre-prepared address label and fill in all relevant paperwork. We strongly recommend that all returns are sent to us via a registered delivery service as we are not liable for any goods returned to us lost in transit. All goods are returned to benna.co.uk at your own expense. Footwear needs to be returned in original boxes, handbags need to be returned in dust bags where applicable, and cosmetics are none refundable.